Saturday, January 12, 2013
The public gets what the public wants
Personally I think the Jessops motto "Advice For Life" should have been replaced by one that said, "Hold on I'll get somebody who can help." The staff were friendly enough but always woefully under trained and unfortunately, in specialist retailing, enthusiasm won't guarantee closure of the deal.
It's always bad news when a shop refuses to accept gift vouchers or returned goods and when that news was broken by Sky on Wednesday lunchtime, along with the added bonus that an application for administration had been filed on Wednesday morning at the High Court, the game was well and truly up. It's also worth noting that last year the company lost two key executives, chairman David Adams and chief executive Trevor Moore - who joined HMV - boy do those two know how to pick a winner!
Jessops had something of a mixed reputation among photographers, for those with a little knowledge and in need of some face to face advice it was the photographic equivalent of PC World or Comet (ah, perhaps I can see a link here) but 'serious' photographers would usually end up going to their local independent or seeking out advice from the various specialist websites. One of the enduring criticisms of Jessops was its prices, always pitched above any of their competitors, until fairly recently which leads me to believe this wasn't one of those 'Oh shit, we're bust," surprise moments of financial clarity when somebody spots that an office junior hasn't entered the correct numbers on this months financial reports.
Shortly before Christmas I had been looking to purchase the same lens as the one I hired for last years Tour De France finale and found that there had been a general cutting of prices across the board (the yen/sterling exchange rate finally working in our favour) and nearly all retailers (including Jessops) were offering the lens at over £250 below list price, unfortunately neither of the branches within driving distance had one in stock and so I had to go online for the purchase. Again one of the criticisms of Jessops was that like W.H Smith (my next tip for a biggie to 'go' - excluding HMV which is dead man walking) they were almost immovable when it came to requests for out of stock items.
Posted by Paul at 11:44 AM